Southern Dental has significant organisational resources at its disposal, which enables it to develop and manage first class NHS Dental Services.
Property & Facilities
With dedicated property and facilities functions Southern Dental has the internal estates expertise and knowledge to be able to acquire, build and equip high quality NHS dental practices.
The organisation has established excellent relationships with a range of reputable building, facilities and equipment sub-contractors, which means we are best placed to develop entirely new service provision in the desired location, within optimal timescales.
Supported by dedicated Dental Recruitment and Human Resources Teams, we are able to effectively staff new practices with dentists, nurses, receptionists and practice managers, and increasingly, other allied Dental Care Professionals such as Hygienists and Therapists.
Information and Communication Technologies (ICT)
Southern Dental is investing in a range of sophisticated Information and Communication Technologies enabling every practice’s clinical, support and operational management teams to monitor the delivery of services in ‘real-time’.
In cooperation with the organisation’s software supplier, Carestream Kodak, every practice has the R4 Practice Management System installed, which provides tailored and immediate activity reports. Specifically, these systems measure output in the prevailing NHS currencies – Units of Dental Activity (UDAs) and Units of Orthodontic Activity (UOAs) – which report on General and Orthodontic activity.
Practice-level information systems can also be tailored to capture other activities too, such as the provision of additional and specialist services – which are discussed in the next section.
Demand and Waiting List Management
For PCTs and LHBs with pre-existing waiting lists of people awaiting access to a dentist, Southern Dental can take this list and actively manage the initial contact, booking of appointments and sending of appointment reminders.
This can alleviate some of the administrative burdens placed upon Primary Care Organisations in effectively and efficiently managing demand, avoiding the occurrence of queues and prolonged waiting times.